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XRS provide a highly efficient, customisable collections solution, with excellent customer service…What sets XRS apart is they have an in-depth commercial and business understanding of the industry, not just from a technical perspective…we feel strongly that it gives us a real competitive advantage.
Previously, our collections were very time consuming and not very effective…people were developing avoidable arrears. I couldn’t speak any more highly of the Collector implementation process, especially considering the challenges of COVID-19. We streamlined the process and put a structure on it. Being able to catch cases early was a game changer. Credit control staff absolutely love it. We have saved a huge amount of time and money as result. My only regret is we didn’t get it years ago.
We introduced the RMS Online system from XRS…it has already paid for itself in terms of controlling our delinquency rate. It has given more than I expected and is still improving in terms of reporting. I wouldn’t be without it.
RMS provides structure and control which gives me peace of mind that all loans in arrears are being reviewed correctly. There is no way we could deal with the volume of work without RMS. It’s automates a lot of previously manual tasks, but also offers the flexibility to deviate from the process when required.
RMS allows us to be proactive in our approach to credit control keeping arrears as low as possible.
Since implementing the RMS Online credit control solution from XRS I have found it gives me peace of mind that all accounts are being reviewed. Overall, I have found the solution has eased my workload and has improved the overall efficiency and effectiveness of our credit control department.