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Client Details

  • Client Letterkenny Credit Union
  • Industry Credit Unions
  • Since January 2009

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“The system is proving to be a major factor in minimizing arrears and bad debt writ offs on our loan portfolio. In addition provisions for bad and doubtful debts are reduced on our financial statements. The history of credit control activity and the communication flow also assists our credit underwriters in assessing future loan applications.

At the time I was looking for a solution to manage our loan portfolio which was in arrears. We had examined solutions on offer from our existing IT partners but were not satisfied with their system mainly due to its fixed nature and inability to adapt to our demands. The “Rocket Collector” (XRS in our world) immediately showcased its adaptability & Flexibility to mirror our Credit Control procedures. The software once implemented with our rules and procedures provided a diary managed workflow for our Credit Control officers. This created a very efficient process in identifying problem accounts and enabled timely communication.”

Gordan Randles
CEO
Letterkenny Credit Union

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