HELPING 60+ CREDIT UNIONS BOOST CREDIT CONTROL RESULTS
Core banking software often lacks the functionality and flexibility for efficient and effective collections
TRUSTED BY INDUSTRY LEADERS
How Manchester Credit Union Revolutionised its Credit Control
A robust system is in place to achieve best practices in credit control. Manchester automates many previously manual tasks and actively encourages members to self-serve. This enables credit controllers to focus on more value-adding tasks and complex cases.
“The overriding feeling is one of actual control. Collector helped us to get a great overview of our data and automated many processes which saved lots of time. We wouldn’t be able to manage the number of accounts that we have without it. It completely changed the way the credit control team were able to work and collect arrears. It has had a real, positive impact. The difference between the old system and Collector is huge. It actually motivates the staff to get through their work”
WHAT OTHER USERS HAVE TO SAY
“Collector provides structure and control which gives me peace of mind that all loans in arrears are being reviewed correctly. There is no way we could deal with the volume of work without RMS. It automates a lot of previously manual tasks, but also offers the flexibility to deviate from the process when required. It allows us to be proactive in our approach to credit control keeping arrears as low as possible.”
Angela Comer, Operations Manager, Leeds Credit Union
“The fact that it can be tailored to suit our needs is fantastic. The after-sales support from the guys in XRS has been brilliant”
Grace O’Neill, Credit Controller, Douglas Credit Union
“The solution has eased my workload and has improved the overall efficiency and effectiveness of our credit control department.”
Miriam Magee, Credit Control Supervisor, Letterkenny Credit Union